The fine print, written straight
Terms and Conditions
Last updated: 5 de setembro de 2026
These are the terms that apply when you hire the Infinita Digital website design service. They're written in plain language, on purpose. If you have questions after reading, write to contato@infinitadigital.com or reach me on WhatsApp.
1. Provider identification
The service is provided by Carlos Reis, operating in the Lisbon area, Portugal, referred to below as "the provider". Contact: contato@infinitadigital.com and phone +351 931 196 594.
These terms govern the relationship between the provider and the individual or company hiring the service, referred to below as "the client". By hiring the service, on WhatsApp, through the form or any other contact method available on this site, the client accepts these terms.
2. Scope of the service
The provider builds an institutional website for the client's company, according to the chosen plan:
- Essential plan, priced at 97 euros a year, one page.
- Professional plan, priced at 247 euros a year, up to five pages.
Both plans include domain registration in the client's name, hosting for the contracted period and one round of changes. Two optional extras are also available on either plan: an English or Portuguese version of the site, priced at 47 euros, and Google Business Profile setup, priced at 47 euros.
3. Preview before payment
The provider builds the site and gives the client a preview address, in the format
infinitadigital.com/p/company-name/, before any
payment is due. The client only becomes liable for payment after approving that preview. If the
client does not approve it, neither party owes anything and the preview address is removed.
Preview addresses are temporary, are not indexed by search engines and do not constitute final delivery of the service.
4. Delivery time
The site is delivered within 72 business hours, counted from the moment the provider receives, in full, all the necessary details about the client's company, namely text, contacts, images and any other requested content. If information is missing, the clock only starts once that information is complete.
The clock does not run while the provider is waiting for a response or material from the client.
5. Changes
The price of each plan includes one round of changes to the delivered site. A round of changes means a set of requests sent by the client all at once, not requests sent one by one over time.
Each additional round of changes, beyond the first, costs 35 euros. Changes that require switching plans, namely adding pages beyond the contracted limit, require upgrading to the corresponding plan, with the applicable price difference.
6. Annual renewal
The site stays live for one year from the delivery date. Once that period ends, renewal happens annually at the same price originally paid, with no increases.
The provider gives the client 30 days' notice before the renewal date, so the client can decide whether to continue. If the client does not wish to renew, they should say so before the renewal date. Failure to pay the renewal results in hosting being suspended and the site going offline, without prejudice to the following point regarding ownership of the domain and content.
7. Ownership of the domain and content
The domain is registered in the client's name and is the client's property. Content provided by the client, namely text, images, brands and logos, is and remains the client's property.
The client guarantees they hold the necessary rights over all material they provide and is responsible for any third party claim relating to that material, namely regarding copyright and trademarks.
The provider retains no rights over the site once delivered, except the right to present it as an example of their work, unless the client objects in writing.
8. What's not included
The service covers building an institutional website. Unless agreed separately in writing, the following are not included:
- Online store and e-commerce
- Booking or appointment systems
- Social media management
- Writing content from scratch, professional photography and logo design
- Paid advertising campaigns and ongoing search engine positioning work
9. Guarantee
The provider gives a 7 day guarantee from the site's delivery date. During that period, any technical issue with the site related to the delivered work is fixed at no extra cost to the client.
The guarantee does not cover content changes, changes of mind about the design, or issues caused by third party interventions on the site, which follow the changes regime described in point 5. Rights the law grants consumers regarding service conformity remain unaffected by this commercial guarantee.
10. Immediate execution and waiver of the right of withdrawal
By hiring this service, the client expressly requests the provider to begin execution of the service immediately, before the 14 day withdrawal period provided by law for distance contracts has elapsed.
The client acknowledges and accepts that, once the service has been fully executed, meaning once the site has been delivered, they lose the right to the 14 day withdrawal they would otherwise have under a distance contract, under Decree-Law No. 24/2014 of 14 February, as amended, which transposes Directive 2011/83/EU of the European Parliament and of the Council.
This loss of the right of withdrawal only applies once the service is fully executed. While the site is still in preparation, the client may withdraw under the general terms of the law and, since payment is only due after approving the preview, will owe nothing.
11. Payment
Payment is due after the client approves the preview, for the amount corresponding to the chosen plan and any contracted optional extras. Amounts on this site are shown in euros.
Final publication of the site on the client's domain happens once payment is confirmed.
12. Use of this site
Users are permitted to view and temporarily download a copy of the materials on this site, for personal, non commercial viewing only. This permission is a license to use, not a transfer of ownership, and under it users may not:
- Modify or copy the materials for commercial purposes
- Use the materials for any public display, commercial or non commercial
- Attempt to decompile or reverse engineer any software on this site
- Remove copyright notices or other ownership marks
- Transfer the materials to another person or mirror them on another server
The design, code and text of this site are the provider's property. This license ends automatically if the user breaches any of these restrictions.
13. User commitment
Users commit to making appropriate use of this site's content and information and, in particular, not to:
- Engage in activity that is illegal or contrary to good faith and public order
- Spread content of a racist or xenophobic nature, illegal pornography, promotion of terrorism, or content that violates human rights
- Cause damage to the provider's, its suppliers' or third parties' physical or logical systems, namely by introducing or spreading computer viruses or any other system capable of causing such damage
14. Limitation of liability
The materials shown on this site are provided as is, for informational purposes. The provider does not guarantee the materials are free of technical or typographical errors and reserves the right to change them at any time, without notice.
The provider is not liable for indirect damages arising from simply browsing this site. Nothing in this clause excludes or limits the provider's liability for willful misconduct or gross negligence, nor the rights that Portuguese law and European Union law grant consumers, which prevail over any provision of these terms.
15. Links to external sites
This site may contain links to third party sites not operated by the provider. The provider does not control the content or practices of those sites and takes no responsibility for their privacy policies or terms of use. Including a link does not imply any endorsement. Access to external sites is at the user's own risk.
16. Changes to these terms
The provider may revise these terms at any time. The version that applies to each contract is the one published on this page on the date the service is hired. Later changes do not apply retroactively to contracts already made.
17. Governing law and dispute resolution
These terms are governed by Portuguese law. Portuguese courts have jurisdiction over any dispute arising from the contract, without prejudice to legal rules allowing the consumer to bring a claim before the court of their residence.
In the event of a consumer dispute, the consumer may turn to an alternative dispute resolution entity, under Law No. 144/2015 of 8 September. The updated list of consumer alternative dispute resolution entities is available on the Consumer Portal, at www.consumidor.gov.pt.
An electronic Complaints Book is also available at www.livroreclamacoes.pt.
18. Questions about these terms
For any question about these terms and conditions, contact the provider by email at contato@infinitadigital.com.